Martial Arts User Guide

2.Creating Memberships

Clubworx allows you to set up different types of memberships.  You can collect your membership fees up front as a once-off payment, collect them over time through our recurring billing engine. You can also set up a class pass where a student purchases a number of visits for an upfront amount and their class allocation is drawn down over time. Continue reading for more information about how to set up your memberships.

 

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2.1.Adding an Upfront Membership

You might want to set up an upfront membership for those members who are yet to really commit to your gym or to reward those members who prefer to pay in advance (usually they receive a discount for doing this).  An upfront membership allows you to nominate the upfront amount and set the duration of the membership.

To add a membership, click on the Admin link in the top right of your Clubworx account and select membership plans from the drop select list.

membership-plans-menu

Then click the orange button +New plan to start creating your membership plan.

Below is an example of how you would set up a 1-year membership for Unlimited access which is paid in full upfront by the member.

add-membership-plan-upfront-example

Please read on for an explanation of each of the options on this form.

Membership name: Give your membership a descriptive name so that you will instantly know what that membership contains.  You will be applying these memberships to your members in the future, so save yourself time by being descriptive at this stage of your set-up. Keep in mind that you can also expose these membership options to your clients via the free hosted website, the mobile member portal, or online sign-up forms/waivers. As such the names should be meaningful and appropriate for the public too.

Membership Category: Categories help group your memberships when they are exposed through the free hosted website,  the mobile member portal or online sign-up forms.  They are totally customizable, so feel free to add your own and apply them as appropriate.  Note: Categories do not affect payments or access associated with a membership.

Plan Type: As this is an upfront membership, we have selected Single up-front payment as the option. Note we will review a recurring payment option in the next section of this guide.

Upfront cost: In this plan, we have chosen Single up-front payment as the option under Plan Type (above) so this is simply the amount you will be charging for this membership.

Class Access (Below is an explanation of each of the options)

Unlimited classes or a specific number of classes – In most cases, as this is a membership and not a class pass example, you will always select Unlimited classes. Click here to see an example of a membership that restricts access to only a certain number of classes/sessions per week.

To use anytime – By selecting Unlimited classes above, this will be automatically be turned on.

Limit the Type/s of Classes/Appointments Members can attend – This is an advanced option that allows you to block members from checking in for certain types of classes. Please contact Clubworx at support@clubworx.com.au if you would like more information about this feature.  Most of our customers simply leave it unchecked.

Payment Receipts: Check this box if you want to email receipts of membership payments to your clients. These are sent to the member by email when the payment is marked as Paid (Either manually by you, or Automatically if you are linked up with one of our payment providers).

Expiration/End date: In this instance, we have set the end date for 1 year because the upfront payment relates to a one-year period.  If it was a 3-month membership we would change that to 3 months.  If your membership had no expiration period or time frame you would leave this field blank.

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2.2.Adding an Ongoing Membership

Ongoing memberships are the most commonly used memberships.  To further streamline your gym or studio, we strongly recommend using one our integrated payment processors so that the recurring payments generated by your ongoing memberships can be processed and reconciled for you automatically.  Contact us to find out more about our payment partners – support@clubworx.com.au.

To add an ongoing membership, click on the Admin link in the top right of your Clubworx account and select membership plans from the drop select list.

membership-plans-menu

Then click the orange button +New plan.

You will be presented with the screen below.  We’ve gone ahead and filled it in so you can see what an ongoing membership looks like.

add-member-ongoing-example

Here is an explanation of each of the options on this form.

Membership name: Give your membership a descriptive name so that you will instantly know what that membership contains.  You will be applying these memberships to your members in the future, so save yourself time by being descriptive at this stage of your set-up. Keep in mind that you can also expose these membership options to your clients via the free hosted website, the mobile member portal, or online sign-up forms. If so, the names should be meaningful and appropriate for them too.

Membership Category: Categories help group your memberships when they are exposed through the free hosted website,  the mobile member portal or online sign-up forms.  They are totally customizable, so feel free to add your own and apply them as appropriate.  Note: Categories do not affect payments or access associated with a membership.

Plan Type: As this is an ongoing membership, we have selected Recurring payment as the option.

Upfront cost: You have a choice here.  If you charge a set-up fee for uniforms or bags, for example, you may want to add the fee here.  You can also choose to leave it blank if you are not charging an upfront amount. Remember, this amount is separate to the ongoing fees nominated under recurring payments below.

Class Access: Below is an explanation of each of the options.

Unlimited classes or number of classes – For the Membership we have set-up, we have limited attendance to twice per week.  Again, this is your choice.  You may choose to allow your members unlimited classes, but in our example, we have multiple memberships and the price increase with the number of attendances allowed.

To use anytime – Since we unchecked the Unlimited classes box, we were required to enter a number of classes that could be attended under this membership.  If we had left this next section black, the member would have only been able to attend to classes.  By adding the 1 Week, we are establishing a weekly class limit rather than a total limit.

Limit the Type/s of Classes/Appointments Members can attend – This is an advanced option that allows you to block members from checking in for certain types of classes. This is most likely to apply if you offer both classes and individual training sessions. Please contact Clubworx at support@clubworx.com.au if you would like more information about this feature.

Repeating Cost: This is where you add your recurring membership fee and frequency.  Most of our customers bill their members on either a fortnightly (every 2 weeks) or monthly basis, however, you can really set this frequency as you need.

Payment Receipts: Check this box if you want to email receipts of membership payments to your members. These are sent to the member by email when the payment is marked as Paid (Either manually by you, or Automatically if you are linked up with one of our payment providers).

Expiration/End date: In this instance, we have left the End date blank.  This means that the membership will continue to run until you manually cancel it on the advice of the member. By setting your memberships as ongoing, you don’t have to continuously re-apply memberships at the end of a period (the way you would if you applied an expiration term), simply cancel it when appropriate. This can cut down on quite a bit of admin!

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2.3.Adding a Class Pass Membership

Clubworx membership plans also support selling classes in packs for an upfront amount (like class passes).  To further streamline your gym or studio, we strongly recommend using one our integrated payment processors to collect your student fees. Contact us to find out more about our payment partners – support@clubworx.com.au.

To add a membership, click on the Admin link in the top right of your Clubworx account and select membership plans form the drop select list

membership-plans-menu

Then click the orange button +New plan.

You will be presented with the screen below.  We’ve gone ahead and filled it in so you can see what an ongoing membership looks like.

add-membership-class-pass-example

Here is an explanation of each of the options on this form.

Membership name: Give your membership a descriptive name so that you will instantly know what that membership contains.  You will be applying these memberships to your members in the future, so save yourself time by being descriptive at this stage of your set-up. Keep in mind that you can also expose these membership options to your clients via the free hosted website, the mobile member portal, or online sign-up forms. If so, the names should be meaningful and appropriate for them too.

Membership Category: Categories help group your memberships when they are exposed through the free hosted website,  the mobile member portal or online sign-up forms.  They are totally customizable so feel free to add your own and apply them as appropriate.  Note: Categories do not affect payments or access associated with a membership.

Plan Type: As this is an ongoing membership, we have selected Recurring payment as the option.

Upfront cost: You have a choice here.  If you charge a set-up fee, you may want to add the fee here.  You can also choose to leave it blank if you are not charging an upfront amount.

Class Access: Below is an explanation of each of the options.

Unlimited classes or number of classes – For the Membership we have set-up, we have limited attendance to twice per week.  Again, this is your choice.  You may choose to allow your members unlimited classes.

To use anytime – Since we unchecked the Unlimited classes box, we were required to enter a number of classes that could be attended under this membership.  If we had left this next section black, the member would have only been able to attend to classes.  By adding the 1 Week, we are establishing a weekly class limit rather than a total limit.

Limit the Type/s of Classes/Appointments Members can attend – This is an advanced option that allows you to block members from checking in for certain types of classes. Please contact Clubworx at support@clubworx.com.au if you would like more information about this feature.

Payment Receipts: Check this box if you want to email receipts of membership payments to your members.

Expiration/End date: In this instance, we have nominated that the Class pass style membership will expire in 2 months. This is like saying the member has 2 months to use the 10 classes they have purchased. So you can be really flexible and set this to as long or short a period as you like. You can even leave this blank if you do not want the classes to expire.

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3.Waivers & Smart Forms

You can use our waiver functionality for the following purposes:

  • To sign up members with membership and payment details,
  • Capture prospect information, or
  • Collect electronic signatures on your waivers.

Smart Forms & Waivers are fully integrated with Clubworx and with selected payment integrators of ours (Stripe and Ezidebit). Our customers enjoy using these online forms to avoid double handling information and storing paper documents.

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3.1.Set up a new member waiver

The most common type of waiver used is the new Member waivers.  You can use these forms to bring all elements of the sign-up process into the one form.  You will be able to capture, contact details, membership details, payment information and have your waiver signed off within the same form.

To add your own select Waiver from the top navigation and on the next page click on the orange + Add new waiver button. From here it is a simple process of filling in the waiver with your details and copy.

Step 1 – Name your waiver and select the Sign up new Members option.

waiver-new-member

Step 2 – Complete the Business Information section of the waiver.  You will see most of the information will be pre-filled from the business details you have already provided Clubworx.  There might be some fields you want to update for your sign up form, which you can do here.

business-details-waiver

Step 3 – Provide some basic instruction to your members. You will see two sections where you can add some information.  If you don’t have any specific information to add, we suggest using the text in the example below.  You will also see some greyed-out fields for contact information.  This is here for display purposes to show you the contact information that your client will see on the form when it’s live. You cannot edit these fields or add additional fields in this section.

contact-details-waiver-section

Step 4- Add your membership terms and conditions to the form.  This is the section on your smart form where you will add details about how your memberships will operate.  What is your cancellation policy?  Are there additional charges for late payments.  If you would like to merge the member details from step 3 throughout the terms and conditions, you can do this by using the yellow merge tags.

This section is optional (you can toggle it on or off by the Show in waiver switch at the top right of the section). You may choose to include your waiver / release in this section, however, you can you also choose to separate your waiver / release and include it in the next section of the form.

waiver-tc

Step 5- Add your waiver / release if you haven’t already.  You can use this section if your waiver is a separate document from your terms and conditions.  If your waiver is included in your terms and condition, you can leave these section turned off.

Step 6- Add your memberships to the form. If you have already created memberships in your Clubworx account, they will appear in this list to be ‘added to your sign-up form’.  If you would like to have memberships appear on this form but have not created any yet, save the form as a draft and go and create your memberships before progressing.

This section is optional (you can toggle it on or off by the Show in waiver switch at the top right of the section).

memberships-waiver-section

Step 7- Turn your payment authority on.  Please note, this section is only available to Clubworx clients using Ezidebit or Stripe to collect their payments.  If you would like to collect payment details through your smart form and are not using Ezidebit or Stripe, please contact us on support@clubworx.com.au

payment-authority-waiver

Step 8- Add your Electronic Consent acknowledgment.  We recommend getting country / state based legal advice to add this information.  The purpose of this section is to explain to the person that is signing this document that they are engaging in a binding agreement by using their e-signature or ticking the acknowledgment box.

electroci-consent

You can now save and publish your sign-up form.  To see your form live click the copy link icon (highlighted below) and paste the link into a new tab within your browser.

copy-waiver-link

You can now start collecting information with the form.

 

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4.Point of Sale (POS)

Through Clubworx, you can set up products and services that can be purchased as one-offs at your service desk.  If you sell drinks, training clothing or supplements, these are the typically going to be the products you would set up in the POS section of Clubworx. 

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4.1.Manage Tax Rates

Before you start adding products to your POS system, we recommend setting your tax rates up.  Please follow the steps below to set up your tax rates.

Step 1: Select the Mange Tax Rates option from the POS menu and then click on the orange +Add Tax Rate button

select-manage-tax-rates

Step 2: The tax form is fairly straightforward to fill in.  The first thing to do is name your tax rate (for example, if you are in the USA it is a Sales Tax, in the UK – you would call it VAT and in Australia GST).  Next, enter the tax rate as a percentage. Finally, you need to add your rounding rules.  If you are unsure of the rounding rules, please seek advice from your accountant or bookkeeper.  Clubworx can cover all of your options by rounding up, down or to the nearest cent, 5 cents or 10 cents.

Step 3: Save your tax rate.

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4.2.Managing Products

Before you sell anything through POS, you need to create your products!  This is a really simple process.  Let’s take a look below.

Step 1: Select the Manage Products link from the main menu.  Then click the orange +Add Product button.

manage-products

Step 2: You will come to a basic form for creating your product.  We will go through each field now:

  • NameGive you product a descriptive name so you will know what it is when you are ringing it up on the POS system
  • Product Code: This is mainly used in conjunction with a scanner.  If you are not using a scanner, we recommend leaving it blank.  If you are using a scanner, this number must be unique.
  • Qty in stock: How many of these items do you have on hand? This number is relevant because Clubworx will show you how many items remain after each sale.  
  • Price: Enter the price of your product.  You can enter the price including or excluding tax, just remember to adjust the Price is exclusive of tax to YES if you have entered the price without tax or NO if you have entered a price that includes the tax. 
  • Is the product or service Tax Exempt?  IF your product does not carry any tax, you can select the No option.  
  • Available for Sale? If you are ready to start selling your product, select Yes, if you are setting up a product that you don’t have stock for yet, select No (just remember to come back and change that to Yes when the stock comes in).
  • Select the Applicable Tax Rate from the drop down menu (which will be the one you created in the previous section of this guide).
  • Price is exclusive of tax: As described above, make sure you get this right.  In the example below, we have set the price at $90 and changed this option to Yes. Since the tax rate is 10%, this will add $9 onto the price at the time the product is being sold.  If we had select No, the total would remain as $90 to be collected from the customer. 
  • Don’t forget to add a description to the product and then click the Save button.

 

managing-products

 

 

 

 

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4.3.New POS Sale

The POS screen has been designed to quickly add products to a sale, or ring up a sale.  On the left-hand side is a live receipt of the sale and on the right-hand side is a list of your products.

new-pos-sale

To ring up a sale, please follow the steps below:

Step 1: Click on the product you want to add to the sale.  You will see it appear in the left-hand column.  If you want to increase the quantity being sold (say for example you want to ring up two drinks), click on the item on the left and you will be presented with the screen below that gives you the option to either remove the product from the sale or increase the quantity.  In the case, we’re selling two.

adding-more-items

Step 2: If the person purchasing the goods is a member, link them to the sale.  This is really useful for a number of reasons.  Firstly, the receipt will be emailed to them.  When it comes time for them to pay, if the member has a payment method stored in their wallet (on their profile) you will be given the option to “Add to Direct Debit”. This is like adding the sale to their account to be automatically drafted on a future date.  If they don’t have a payment method stored in their wallet, that’s not a problem, you will still have the option to either take cash or have them pay through your POS machine.

Step 3: Click the Pay Now button.  Below is a description of each of your options:

(a) Cash – Use this option if the customer is handing over cash.  Enter the amount tendered.  For example, if they owe you $25 and they have given you $30, enter $30 into the amount tendered.  If the amount given to you is more than the sale amount, Clubworx will calculate the change for you.

(b) POS – If they are paying through a POS terminal, select the POS option.  Enter the amount into your machine and if the payment is successful, click the mark as paid option. PLEASE NOTE Clubworx does not integrate with POS, it simply works alongside your POS machine.

(c) Direct Debit – This option will only appear if the member selected has a payment method stored in their wallet on their profile.  By selecting this option, we will charge the account on files on the day you nominate.

Other tips and tricks:

  • If you the person you are selling to is not in the Clubworx system as a prospect or member, you can simply add their email at the time of payment and a receipt will be sent to them.
  • You can void a sale by clicking the Void button.  If your customer does not have a way to pay, this clears the sales.
  • You can Park a sale which means you can continue it later.  For example, a client might need to get some money and rather than void the sale because you need to change screens, you can Park the sale and come back to it.
  • You can add discounts to individual line items within the sale by clicking on the item in the left-hand column. Discounts will be added as either a dollar amount or percentage.  In the top right corner, we have a calculation in orange showing you the impact of the discount.
  • To exit the POS Sale screen, click the Exit button on the top right corner.
  • You can see all historical sales, if you click on POS in the main menu and select Sales History

 

 

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5.Automated Payments

Please read on to get a better understanding on how to manage your member payments when you have automated payments being processed through Clubworx.  This means you are linked up with one of our integrated payment processors from the list below:Please note, you can manage your payment manually through Clubworx. Click here to find more about how this works.

  • Bluefin Payments (United States, Canada)
  • Stripe Payments (United States, Canada, Australia, UK)
  • IntegraPay (United States, Australia, New Zealand, United Kingdom)
  • Ezidebit (Australia, New Zealand)

Please note, if you do not want to use one of the providers above you can manage your payments via an external method too (ie, cash or an alternative payment provider) by reconciling them manually within Clubworx. Click here to find more about how this works.

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5.1.Understanding Your Auto-Payments

Congrats, your payments are now connected for you! This means that your chosen payment provider has activated your account and Clubworx has confirmed that your Auto-payments have been activated in Clubworx.

The next time you log into your account, you will see that you can now add payment methods (ie, credit or debit cards or ACH if applicable) into the Wallet section on your member’s profile page.

Please note that going forward, if you have entered a payment method in your member’s wallet any payments scheduled will be automatically processed on the due dates. 

How to stop a payment that has been scheduled

If you would like to stop a payment, you can Skip it or mark it as Paid prior to the due date. You can do this via the management cog to the right of each payment:

Tracking failed payments in Clubworx

Please use your debtor report to keep an eye on any failed payments. To view the debtor report select Reports from the main menu at the top of your site, and click on financial reports.

debtor-report

How to manage failed payments that occur.

If your members have a failed payment, you can simply reschedule to a date in the future. Once the payment has a new future due date, Clubworx will retry the payment on that date. You can reschedule payments individually or in bulk. See below for bulk reschedule. PLEASE NOTE, with any bulk action you should always triple check you have selected the correct payments before confirming the reschedule.

Please don’t hesitate to contact us on support@clubworx.com.au if you have any further questions regarding your Auto-payments feature.

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5.2.Managing Failed Payments

You will need to manually reschedule failed payments from your Clubworx account. You can do this easily from the payments tab, where you can view a business-wide view of your payments. You can then follow the steps below to view your failed payments for a specific period.

  1. Click on the Payments tab at the top of your site
  2. Filter to a specific date range using the ‘from’ and ‘to’ date pickers at the top left of the payment list.
  3. Next use the green payment status toggles at the top of the list to filter down to just FAILED payments (turn all other statuses off)
  4.  You can reschedule these individually by clicking on the calendar icon near the payment due date, or in bulk by selecting the check boxes along the left hand side of the list.
  5. If you are bulk rescheduling you can simply choose the date from the reschedule field at the top of the list.

failed-payment-list-reschedule

Once you’ve rescheduled a payment into the future, the status of those payments will automatically be set to Upcoming and will be reattempted on that new date.

Whenever you reschedule a failed payment, you will always see the date is was originally scheduled and how many previous attempts have been made to collect the payment  under the History column of the payment list.

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6.Using the Mobile Member Portal

The Mobile Member Portal is a quick and easy way for your students to book into classes, see their rankings and last grading date and purchase new memberships.  

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6.1.How does my Student Access the Member Portal?

It is really simple to issue a portal login.

Step 1: Once you have the member’s portal feature turned on in your Clubworx account, you will see this section within your students’ contact profiles.

step-1-sending-portal-details-to-your-student

Step 2:We recommend using the Send Member Details link as the most efficient way of issuing these details.  When you click this link, you will see this email pop us.  Click the Send Email button.

email-with-portal-details

Step 3: Once your member receives this email, they will click on their individual link and will be asked to type in their PIN. Important: Every member link is unique and secured with a 4-digit PIN so it is extremely easy to use on mobile.  You cannot send the link for one member to another.

img_3903

Step 4: Once your member has logged in, they can view and book into upcoming classes, cancel bookings and membership options.

img_3899         img_3900

If you would like more information about the mobile member portal, please contact support@clubworx.com.au.

A great way to experience this is to try it out for yourself. We recommend adding your details as a member, sending yourself mobile member portal login details and logging in from your phone.

 

 

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7.Custom Reports

Clubworx Customer Reports is a powerful report builder that lets you extract vital information about your members.  Whereas the predefined reports on the dashboard and financial tabs are based on our criteria and filters, Custom Report lets you extract information in your own way.   Once you have created the filters you need, we have simple export tools that allow you to analyse this information in excel.

Your custom reports also double as recipient lists so that you can send bulk email or SMS to really targeted lists of members or prospects.

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7.1.Building a Custom Report

Let’s build a Proactive Member Retention Report as an example.

Step 1: Select Reports from the main navigation menu at the top of your site and then click the orange +Add Report button.

reports-add-new

Step 2: Name the report – Proactive Retention Report.  You can choose to add a tag at this stage.  A tag is like a filing system. In the future, you might want to see all reports with the tag ‘retention’.

Step 3: If the report is for you use only, check the Private report checkbox.  However, if you want the rest of your team to see this report, leave the box unchecked. In this example, we are leaving the box unchecked so our team has access to the information.

proactive-retention-report

Step 4: The next thing is to select the information (or columns) we want to see in our report.  In this report, lets add some key information including Member Names, created date, the number of attendances, payment information and the last time they were contacted (so I’m not sending too many emails).  Note, there will be no information in the report until you click Save.

As the image below shows, when we run the report, we can see some information.  On this screen, you can extend the number of records presented to 100 (by clicking on the orange links) and also click on the headings to sort the report.  You can also clone the report or export is to .csv (so you can analyze it in excel).

reports-saved

Now let’s take a look at how you can then edit the report and add a filter to narrow down the number of students in the report who haven’t attended at all in the past 7 days.

Step 5: When you are viewing your report, Click the orange Edit button in the top right of the page.

report-edit

We are going to work in the Filters Applied box now. Click in the Section drop select field.  We’ve selected attendance because it is the element of the report we want to drill into further.  The next field ‘Column name’ will now update to reflect options available based on your selections.  We’ve selected [Attendances] [(Last 7 Days)] is [0] as the remainder of the filter.

report-filters

This will return all contacts who have not attended in the last 7 days.  The problem with this of course is, some of those records are no longer active members, so we need to add another filter to remove cancelled members from the report. To do this we have added another filter below that refines the search to only include Active members:

Section Name: Contact

Column: Status

Condition: Equals, Active

two-filters

 

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8.Manually Sending Bulk Communications

Making sure your prospects and members get the right communications at the right time is a critical process for your business. We’ve made this really easy with our bulk messaging system.  You can quickly send bulk emails or SMS to lists of your clients or by adding them individually through the Bulk Messages page. You can also create and save frequently used messages as templates, so they are readily available anytime you need to send them!

bulk-messaging

 

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8.1.Sending bulk communications using report

To get started, click on the Messages link on the top menu and you’ll be taken to the New Bulk Message page.

create-new-msg

Step 1: The first step is to select your recipients.  There are two ways to do this.  The first is to manually search and select individual recipients. This is fine if you are communicating to a couple of contacts.  However, if you are emailing more than 10 people and it is a regular process we suggest creating a report that captures the recipients. You can search for existing reports and add them to the recipient field on the bulk comms page. This way you can easily repeat the process of sending a bulk message to a specific group whenever you need. In the example below, we typed the phrase ‘Pro’ and the following reports were returned in the search bar below the field.

select-recipient-report-list

When we select the Proactive Retention Report you will now see the number of contacts that meet the criteria of the report (ie, the number of recipients for the message).  NOTE: A little further on in the process, you will see the full list of recipients and will have an opportunity to choose to either include or exclude them before sending the email or SMS.

Step 2: Write or select your email template.  We’ve selected one of our previously developed templates.  The key thing to remember when you are sending our bulk communications is to use the merge tags to personalise the message.  Almost all of your emails should be using the contact-first-name tag. Remember not to put individual names in your message copy.

email-body-for-bulk-communications

Step 3: Confirm Recipients & Send.  Click on the Next button on the bottom right of Clubworx.  You will then be taken to a screen showing your email and the recipients generated by the report.  Simply uncheck anyone on that list you do not want to send the email to prior to clicking the Send Emails button.

confirm-recipients

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9.Adding your Clubworx Calendar & Contact Form to your website

Clubworx allows you to embed your weekly timetable and Contact Us form on your own website using a simple code snippet. Visitors to your site can then browse your weekly classes and book in by adding their email address, or submit an enquiry through the contact us form and they will be automatically added to your database as a prospect.

By integrating your calendar and contact forms with your website you avoid double handling information and all interactions are tracked in your Clubworx account.  One thing that is important to check before progressing is that your website management system supports iframes (this is the format which allows the integration to happen).

Below are the steps to follow to integrate Clubworx with your website:

Step 1: Go to your Admin panel and select Website from the drop-down menu.

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Step 2: Click on integrations. You will now see three integration options.  For your Calendar, simply click on the Copy the HTML code to your clipboard.  Now go to your website and add the code snippet into the page you want your calendar to appear.  If you are not familiar with inserting iframe code into your website, please speak with your web design company.

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