Understanding Your Auto-Payments

Congrats, your payments are now connected for you! This means that your chosen payment provider has activated your account and Clubworx has confirmed that your Auto-payments have been activated in Clubworx.

The next time you log into your account, you will see that you can now add payment methods (ie, credit or debit cards or ACH if applicable) into the Wallet section on your member’s profile page.

Please note that going forward, if you have entered a payment method in your member’s wallet any payments scheduled will be automatically processed on the due dates. 

How to stop a payment that has been scheduled

If you would like to stop a payment, you can Skip it or mark it as Paid prior to the due date. You can do this via the management cog to the right of each payment:

Tracking failed payments in Clubworx

Please use your debtor report to keep an eye on any failed payments. To view the debtor report select Reports from the main menu at the top of your site, and click on financial reports.

debtor-report

How to manage failed payments that occur.

If your members have a failed payment, you can simply reschedule to a date in the future. Once the payment has a new future due date, Clubworx will retry the payment on that date. You can reschedule payments individually or in bulk. See below for bulk reschedule. PLEASE NOTE, with any bulk action you should always triple check you have selected the correct payments before confirming the reschedule.

Please don’t hesitate to contact us on support@clubworx.com.au if you have any further questions regarding your Auto-payments feature.