For over a decade, Harlow Hot Yoga & Pilates has been helping clients build strength and balance through their unique offering of infrared heated yoga and Pilates. With 26 classes running year-round, the studio has become a cornerstone of its community. But behind the scenes, running such a busy schedule came with challenges.

Like many studios, Harlow originally relied on Mindbody to manage operations. Over time, however, the platform became restrictive. Rising subscription costs and limited functionality meant the system no longer matched the studio’s needs. The team began looking elsewhere — casting the net wide and reviewing more than 100 platforms worldwide.

Surprisingly, the best solution wasn’t overseas. It was right in their own backyard.

That’s when Harlow discovered Clubworx. Based in Brisbane, the platform delivered everything they were looking for: automation tools, marketing sequences, white-labelling, and more.

“Automations have been critical to creating a consistent, positive experience for our members and staff. Clubworx gave us the customisation we needed — at an incredible cost.”

The impact was immediate. By moving to Clubworx, Harlow automated key admin processes, freeing up an impressive 15 hours each week. Staff training, which used to take months, now happens in minutes. And with flexible pricing models and make-up class options, the studio has been able to drive real growth while giving members even more value.

Communication also became effortless. With Clubworx’s built-in SMS tool, every message goes out from their own studio number and is automatically tracked in each client profile.

“It’s priceless. Managing and analysing communication has never been easier.”

When asked if they’d recommend Clubworx, Harlow didn’t hesitate:

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“Absolutely. Clubworx gives your business the support and structure it needs to run with minimal staff while unlocking endless possibilities for customer engagement and growth.”

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