What makes Pole Fitness Australia different?

Pole Fitness Australia is a true pioneer in the industry. Founded in 2007, the studio is widely recognised as Australia’s first dedicated pole fitness studio. At a time when pole fitness was largely misunderstood, Pole Fitness Australia helped shape it into a respected, empowering and inclusive form of movement.

What makes them different is not just their history, but their community-first mindset. The studio is welcoming, inclusive and open to everyone, regardless of age, gender, background or experience. It is a space where people try something new, build confidence, get strong, and support each other every step of the way.

Where are you located?

Pole Fitness Australia operates from Australia, serving a strong local community while also being recognised nationally for its contribution to the pole fitness industry.

Have you used other software before?

Yes. Pole Fitness Australia previously used Excel in the early days, which was highly manual and time-consuming. They later moved to MINDBODY before switching to Clubworx.

What made you look for new member management software?

The team was looking for a system that would genuinely save time, reduce admin, and make day-to-day studio operations easier. They also wanted to partner with a local Australian company that aligned with their values as a small, community-focused business.

What features or functionality were you looking for?

They were looking for:

• Reduced admin and manual workload
• Easy class booking for members
• A clear, intuitive system for staff
• Strong local support they could rely on
• Confidence that issues could be resolved quickly

How does Clubworx meet these needs?

Clubworx cut the admin workload by around half, immediately freeing up staff time. Members can book, cancel and manage their own classes through the app, reducing back-and-forth communication.

The onboarding process was smooth and well-supported, with the Clubworx team providing reassurance, clear guidance and hands-on help throughout the transition. The ongoing support has been a standout, giving the team confidence to resolve issues quickly and professionally.

What is your favourite Clubworx feature?

The support. Having real people available, locally, who respond quickly and help troubleshoot issues in real time has been the most valuable part of the experience.

How has Clubworx made life easier?

Clubworx has dramatically reduced admin and manual processes. Members now manage their own bookings, cancellations and payments, which saves time for staff and creates a smoother experience for everyone.

The team can now focus on what really matters: delivering great classes, supporting their community, and improving the in-studio experience rather than getting stuck behind a computer.