Please tell us a bit about your business. What makes you different?‍

Community Moves was founded to create a safe, supportive, and social training environment specifically for older adults. The business was built around the idea that many people feel intimidated by traditional gyms, so the focus is on making exercise approachable, enjoyable, and sustainable for an ageing population. Rather than chasing fitness trends, Community Moves prioritises community, confidence, and long term health.

Where are you located?‍

Community Moves operates across three locations in Sydney: Neutral Bay, Forestville, and Narrabeen.

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Have you used other software before?‍

Yes. Prior to using Clubworx, several other platforms were trialled, including Mindbody and Glofox.

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What made you look for new member management software?‍

In the early days, admin was heavily manual, relying on paper forms, filing cabinets, spreadsheets, and Dropbox folders. This quickly became inefficient and unsustainable. The business needed a system designed specifically for gyms that could simplify operations and reduce administrative workload.

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What features or functionality were you looking for?‍

The priority was practicality and ease of use. Key requirements included:

• Simple, intuitive interface for staff and members
• Reliable class and booking management
• Automations for cancellations and suspensions
• Multi location management under one system
• A user friendly member experience, particularly for an older demographic

How does Clubworx meet these needs?‍

Clubworx provided a system that felt purpose built for gym owners. Essential functions like class management, suspensions, cancellations, reporting, and communications worked exactly as expected. The platform’s simplicity and intuitive design made daily operations significantly easier, while the multi location structure allowed all facilities to run under a single, consistent system.

What is your favourite Clubworx feature?‍

The ability to easily manage multiple locations stands out. Switching between sites, sharing reports, and maintaining consistent data across the business makes scaling and systemisation far more efficient. Practical features, such as how suspensions automatically affect bookings, also save considerable time.

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How has using Clubworx made your life easier?‍

Clubworx removed the operational chaos of manual admin. Tasks that once required spreadsheets, paper records, and constant oversight are now automated and centralised. Reporting tools help identify trends, attendance patterns, and opportunities, enabling better business decisions. The platform is easy for members to navigate, which is critical for Community Moves’ demographic.

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